Distributed with

Abby Thomas

Abby Thomas

General Manager Customer Journey Transformation

Biography

As Director of Transformation I am responsible for designing, trialling and deploying the customer experience for new products (spanning BT’s online, contact centre and retail channels for all of our consumer products), and developing and embedding change programmes for the benefit of our customers. I am focused on new product development and launches, digital transformation (including app development) and operating model / systems / process improvement and innovation


back to top
Distributed with

Copyright © Lyonsdown Ltd. 2016. All rights reserved.