Moderator & Technical Support Specialist
Dave Appleby has been working as a planner, forecaster and analyst in the contact centre industry for the last 18 years, having been a chef in a previous life. Starting off working on the phones for the launch of a Grocery Home Shopping service, he has worked for a variety of in-house and outsource operations including Disneyland Paris, Seeboard, GIftaid, GM Finance and the Daily Telegraph. A keen diver (both instructor and cave diver), Dave is currently Head of Operations for a Malta based Contact Centre. Prior to relocating to the Mediterranean he was UK WFM and Business Telephony manager for a well known UK Healthcare Insurer.