Head of Digital and Customer Management
I’m 33 years young, married to Lindsay, with 3 children Alfie, Lexie and Emily. I have worked for Argos (Home Retail Group) all of my career. After University (I studied Management Science and Computer Science) I worked my way up through the various management positions in stores, and then became an area manager. After briefly running a region for Argos I moved into Head Office and I became responsible for the development of customer service within stores. Whilst doing this role I became involved in creating the current strategic road map for Argos, specifically around multi-channel customer service, and this then led to me moving HRG contact centres. Until recently I was responsible for the development and improvement of contact centre services for Argos, but have recently moved into a more specialised strategic role looking at developing the groups digital customer service channels and services, and also enhancing contact centre technology.
Outside of work I love football, formula 1 and table tennis; I’m manager of a Saturday football team and have started a youth development programme for the same club on a Sunday. I also love taking my family abroad on caravan holidays and nothing relaxes me more than cooking on a Friday night with a glass of red in my hand!!