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Jason Roberts

Jason Roberts

Head of Knowhow Customer Contact Centre

Biography

Tackling the difficult balance between ever growing consumer expectations and the need to drive an ‘always on’ support culture many businesses have driven the Digital Ambition, allowing for efficient and flexible service

It is often more difficult to change the understanding and direction of your teams, than it is to introduce the technology, we look at how we engage with your teams and bring them with you as your business moves forwards

We also look at the role of the Contact Centre as a Customer Hub for the business, for your teams to become relentless challengers in the support of improving operations, delivering appropriate solutions through empowered and engaged teams


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