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Archives: Speakers

Ember Group

Ember is a business services group helping organisations to become market-relevant and business-ready for the future. Through four specialist and integrated businesses, we can help you define your priorities for change through the analysis of outcome and operational realities, identifying hidden risks and supporting the transition of delivery. Understanding the value of your processes, people…

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Rant & Rave

Rant & Rave provides sentiment-driven customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave Platform to proactively communicate with and gather fast feedback from their customers. By…

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Zendesk

Zendesk builds software for better customer relationships. We empower organisations to improve their customer engagement and better understand their customers. Find out more: https://www.zendesk.com/

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Daiana Damacus

Daiana Damacus is a Social Media Specialist at Webcertain. Her social media expertise covers research, strategy, copywriting, execution and analytics. She has been managing international campaigns for a wide range of industries, from software to retail, to digital marketing. As part of her job, she has carried out social media projects in a variety of…

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Alex Morris

Alex Morris is creative director of hybrid independent TV and digital content producer / distributor Barcroft Media. Barcroft businesses create content for a global audience highlighting ‘the amazing side of life’. With newsrooms in London, New Delhi and New York supplying video, images and editorial content to global media brands such as MSN, New York Post, MailOnline…

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Steve Sullivan

Steve has had 18 years’ experience working with both client brands and suppliers in customer management, contact centres and outsourcing consultancy. He has been fortunate enough to work with organisations as varied as Abel & Cole, American Express, Burberry, The Guardian and Land Rover. With his colleagues at Channel Doctors Steve is focused on aligning…

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Thunderhead

Customers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them. At Thunderhead we join up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system giving you a multi-dimensional view of…

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Mitel Networks

Mitel help organisations connect, collaborate and take care of their customers anywhere, anytime, using any device. With over 40 years of experience providing business communication solutions, more than 60 million users in 100 countries have entrusted us with their communication needs. It’s why we hold the #1 market share leader in Europe, the Middle East…

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Experience Assist

Experience Assist provides state-of-the-art digital customer experience and customer relationship management (CRM) technology to improve your customer services. With 10 years’ experience of implementing Oracle Service Cloud not just for our customers but also in our own contact centre outsourcing operation Connect Assist, we are the UK’s most experienced implementers of this leading edge technology….

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Dr. Nicola Millard

Dr Nicola Millard heads up Customer Insight & Futures in BT Global Services’ Innovation Team.  Despite working for a technology company, Nicola isn’t a technologist and combines psychology with futurology to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is broken). Nicola has worked…

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