Distributed with

Archives: Speakers

Margot Looman

Margot Looman studied from 2008 until 2011 Communication at the Vrije Universiteit of Amsterdam. After her Bachelors she worked for 9straatjesonine.com for 2,5 years, a startup that unites the stores in the 9 little streets in Amsterdam via 1 online webshop. Her she worked on a affialate marketing strategy and optimized the webshop. After these…

Bio Details →
Aly Richards

Aly Richards was formerly Head of CRM at O2 and spearheaded the world’s first Customer Decision Engine implementation. This took all of a customer’s data and, based on their previous behaviour and interactions, recommended to the customer services operator the next best action that would most likely retain, cross sell or upsell the customer. This…

Bio Details →
Jocelyn McConnachie

Jocelyn works with Boards and senior teams, developing and delivering customer-centric transformational programmes and strategic change for multi-national companies and public sector organizations. Her Commercial directorships have been with MP Group, Royal Armouries, and Calmac Ferries. Jocelyn orchestrated E.ON Energy’s global customer experience change programme and is currently National Grid’s Director of Customer Experience and…

Bio Details →
Dominique Seminel

After having been developer in a startup where he has learned to do almost everything from pre-sales to maintenance, Dominique has continued in technical field being DBA and system engineer and then technical architect and progressively managed a team. Dominique has been working in South Africa 3 years in this field. He has then been…

Bio Details →
Hussain Afeef

Experienced in the areas of HR strategy, customer experience, quality management, talent, performance management and learning and development, Afeef Hussain has been in the hospitality industry for over 14 years. He has lived and worked in diverse geographies including Malaysia, Singapore the Middle East. Currently at the leading LUX* Resorts and Hotels, based at their…

Bio Details →
Annich McIntosh

Annich McIntosh is a publisher of business titles, an investigative journalist and writer with an addiction to asking the big questions. She is a regular chair and facilitator at major conferences. She is particularly interested in the customer-facing perspective, especially loyalty and customer retention, the role of marketing and data analysis, the relationship between payments…

Bio Details →
Jonathan James

Jonathan James is an Environmental Health practitioner by background and has had the unique experience over the past 25 years of working within a cross section of public sector roles spanning a range of service areas including strategy development, programme and project management, customer service and operational management. Since 2004 he has successfully led significant…

Bio Details →
Ian Macrae

Ian has worked in the telecoms and media industries for 20 years, including the last nine years at the UK’s communications regulator, Ofcom, where he has worked in market intelligence, strategy and consumer policy roles.  In his current role, Ian has responsibility for delivering regulatory policy to increase consumer engagement including by the provision of…

Bio Details →
back to top
Distributed with

Copyright © Lyonsdown Ltd. 2016. All rights reserved.