If you are interested in partnering with the Customer Focus Summit, please see our media kit for full information about the event and our packages.
Ember is a business services group helping organisations to become market-relevant and business-ready for the future. Through four specialist and integrated businesses, we can help you define your priorities for change through the analysis of outcome and operational realities, identifying hidden risks and supporting the transition of delivery. Understanding the value of your processes, people and technology and their impacts on customer behaviours and loyalty will deliver long term success through better customer engagements.
Ember Group provides:
• Specialist management consultancy
• Executive search & recruitment
• Contract legal services
Find out more: www.embergroup.co.uk
Experience Assist provides state-of-the-art digital customer experience and customer relationship management (CRM) technology to improve your customer services.
With 10 years’ experience of implementing Oracle Service Cloud not just for our customers but also in our own contact centre outsourcing operation Connect Assist, we are the UK’s most experienced implementers of this leading edge technology.
Our highly skilled team understand what it takes to design solutions that truly impact customer experience and contact centre efficiency.
We help create efficiencies and build relationships that last.
Mitel help organisations connect, collaborate and take care of their customers anywhere, anytime, using any device.
With over 40 years of experience providing business communication solutions, more than 60 million users in 100 countries have entrusted us with their communication needs. It’s why we hold the #1 market share leader in Europe, the Middle East and Africa.
The industry’s broadest portfolio of business phone systems, collaboration and contact center solutions allows us to support the communications needs of the smallest business to the largest enterprise—both in the cloud and on premise. Mitel products include applications and mobility options that optimize businesses and make companies more productive. Our innovative solutions help customers keep up with leading technology trends, like bring-your-own-device (BYOD), cloud-enablement and multi-channel communication. We design for the future, and our solutions create a foundation for today that’s both scalable and upgradable for tomorrow. Mitel is an innovative company but technology does not dictate our decisions. Mitel solutions are designed based on customer business objectives and challenges, and our history of innovation is reflected in our 1,800 patents and applications.
To find out more visit http://www.mitel.com/
Rant & Rave provides sentiment-driven customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave Platform to proactively communicate with and gather fast feedback from their customers. By putting sentiment at the heart of their customer interactions, brands are able to improve business performance through return on emotion, and transform ‘Ranters’ into engaged ‘Ravers’ – lifelong advocates.
Find out more: http://rantandrave.com/
Customers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them.
At Thunderhead we join up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system giving you a multi-dimensional view of your customers.
Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale.
Now you can interact with customers as individuals. Effortless engagement just got personal.
To find out more visit https://www.thunderhead.com/
Virtual Hold Technology (VHT) offers a suite of complementary, patented solutions that help organisations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue. Multichannel solutions provide the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multivendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how Virtual Hold Technology can help transform how you serve your customers, visit http://www.virtualhold.com or email email@example.com.
Zendesk builds software for better customer relationships. We empower organisations to improve their customer engagement and better understand their customers.
Find out more: https://www.zendesk.com/
The kinds of people present at a Business Reporter summit include CEOs, board directors, vice presidents, department heads, and entrepreneurial business owners. It’s an opportunity to meet and influence these senior decision-makers, win their trust, have your voice heard and make a strong impression.
Journalists and experts from Business Reporter will cover the key findings of the meeting and produce an agenda-setting report to be distributed in The Sunday Telegraph. The report will reach an audience of more than 1.5 million that includes approximately 66,000 c-suite executives.
Content will also be published on business-reporter.co.uk, which provides a forum for reads, delegates, speakers and sponsors to openly discuss the issues at hand.
If you are interested in sponsoring Customer Focus Live 2017, please contact Grant Scheffer and the sponsorship team on 0208 349 6478 or via email at firstname.lastname@example.org.
We look forward to hearing from you!